Consumer Protection Act, 2019
The Consumer Protection Act, 2019 replaced the older Consumer Protection Act, 1986. It establishes authorities for timely and effective administration of consumer disputes and provides for product liability, unfair contract terms, and e-commerce regulation.
Key Point: The Act applies to all goods and services, including e-commerce and tele-shopping. It also establishes Central Consumer Protection Authority (CCPA) to regulate matters related to consumer rights violations.
Six Basic Consumer Rights
Right to Safety: Protection against hazardous goods and services
Right to be Informed: Access to complete information about products
Right to Choose: Access to variety of goods at competitive prices
Right to be Heard: Consumer interests will be considered in forums
Right to Seek Redressal: Compensation against unfair trade practices
Right to Consumer Education: Knowledge about consumer rights and remedies
Who is a Consumer?
A consumer is any person who buys goods or avails services for consideration. The term does not include persons who buy goods for resale or commercial purposes.
What is Unfair Trade Practice?
- False representation about quality or standard
- Misleading advertisements
- Bait and switch advertising
- False warranty or guarantee
- Coercive conduct
- Unsolicited goods or services
Central Consumer Protection Authority (CCPA)
The CCPA is a regulatory authority established to protect consumer rights. Its functions include:
- Investigate violations of consumer rights
- Recall unsafe goods and services
- Impose penalties on manufacturers and endorsers
- Issue safety notices
- File complaints in consumer courts
Educational Reference Only: This information is for educational purposes only. Consult a qualified legal professional for specific advice.